26 October 2021

Hermes commits to Mercedes-Benz Vans as its trusted partner for the EV road ahead

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The zero-emission vans should all be on the road before the end of the year. They will be assigned to Hermes’ popular ParcelShops service, which operates from more than 5,000 convenience stores and other locations nationwide.

Parcel collection and delivery leader Hermes has underscored its commitment to an emissions-free future by placing a landmark order for 168 fully electric Mercedes-Benz eSprinters.

Hermes commits to Mercedes-Benz Vans as its trusted partner for the EV road ahead

The company’s first substantial investment in battery-powered vans follows successful trials from a depot in Enfield, north London, of a pair of eSprinter demonstrators supplied by Intercounty Truck & Van.

The Dealer, which has headquarters in Wellingborough, and other branches in Boston, Milton Keynes, Peterborough and Toddington, won Hermes’ tender and will be fulfilling its entire order for Mercedes-Benz vans. This also includes 132 diesel-engined Sprinter 315 CDI variants.

Hermes has commissioned Pod Point UK to install charging points at its network of depots. This work is already underway, with the focus initially on those in London and other cities that have introduced low emission zones.

Hermes plans to undertake all ParcelShop collections with electric vehicles at the earliest opportunity. The company has only ordered the diesel vans to ‘tide it over’ pending completion of its infrastructure programme and the introduction of next-generation battery-powered variants.

Thus, while its first eSprinters will be the subject of longer Mercedes-Benz Finance contract hire agreements, the Sprinter 315 CDIs will be on one-year terms with Athlon UK, which is owned by Mercedes-Benz parent Daimler AG. This arrangement will allow Hermes to replace the diesels once charging facilities are in place and electric versions with longer ranges and higher carrying capacities become available.

The company relies on a core fleet to service its ParcelShop business. This currently stands at some 450 units but is growing, and supplemented with rented vehicles during busy periods. The owned fleet includes 30 smaller electric vans that work from a depot in East London, while French-built diesels will be stood down to make way for the eSprinters.

Hermes Head of Fleet David Landy confirmed: “The transition to a zero-emission electric fleet is integral to our ESG (environment, social and governance) agenda, and we’ve been keen to take the next, major step forward towards this goal.

“However, we are under no illusions… this will not be an easy journey. From a purely operational standpoint, and given the current state of the technology, whichever way you look at it – whether in terms of range, payload or volume – a van with an internal combustion engine beats an electric one hands down.

“Only when it comes to tailpipe emissions does the battery-powered vehicle outshine the diesel. So we know there are constraints and compromises to make, and we recognise that this is going to put extra pressure and increased demands on those colleagues out in our depots who are doing a difficult job, day in, day out.”

Key to Hermes’ decision to align itself with Mercedes-Benz Vans is the manufacturer’s stature and reputation within the industry, as well as the commitments it has made and the flexibility it has demonstrated. Likewise, the customer service provided by Regional Fleet Sales Manager James Holmes and his colleagues at Intercounty Truck & Van, and the commercial vehicle focus of the wider Mercedes-Benz Vans Dealer network.

“We’re at the very beginning of what is going to be a long and challenging process,” continued David Landy. “This is new technology, so product support will be crucial. There are electric vans out there that offer a longer range than the eSprinter, but any electric vehicle is going to break down, and it’s going to do so in new ways too.

“When that happens we want to know there’s an army of people out there who are fully clued-up and able to get us back on the road as quickly as possible. Mercedes-Benz Vans gives me that confidence.

“It’s reassuring to know that we’re starting out on this journey with the backing of the right people, a global manufacturer that will help us to overcome operational hurdles as they arise, and Dealers who appreciate the importance of restricting vehicle downtime to an absolute minimum.”

The Mercedes-Benz eSprinter is powered by a 114 hp electric motor that drives the front wheels. It will travel 95 miles (combined WLTP with 80 km/h speed limiter) on a single charge, which is ample for the majority of urban delivery and last mile applications; recuperative energy recovered when decelerating supplements the batteries’ output.

The vehicle is based on the L2 (medium length), H2 (high roof) Sprinter. Its 55 kWh high-voltage battery pack is securely mounted beneath the body, so does not impinge on cargo carrying space. As a result, the eSprinter’s 11m3 load volume is identical to that of its diesel-engined, front-wheel drive stablemate, and half a cubic metre larger than its rear-wheel drive equivalent.

However, when specifying diesel Sprinters Hermes has opted for the long-bodied L3 H2 variant, which offers a 14m3 load volume. The reduced parcel carrying capacity of the L2 eSprinter compared to the L3 version represents the biggest operational compromise that Hermes will have to make. Initially, therefore, it will be allocating the electric vans to those routes best suited to their smaller cargo areas and restricted range.

Mr Landy acknowledged that the electric revolution was still in its infancy, and that Hermes would face fewer operational challenges as Mercedes-Benz Vans’ zero-emission product range evolved. “This technology is moving so fast that the vehicle we’re about to start putting to work will not be the vehicle we’re still running in a year or two’s time,” he said.

“Not only does the agreement we’ve reached with Mercedes-Benz Vans mean we can swap out diesel vans for more battery-powered ones as our charging infrastructure programme progresses, but it also allows us to transition our first electric vans to new-generation versions that will cover greater distances and carry more as these become available.”

Hermes operates its own driving academy, whose instructors have already received eSprinter product familiarisation training from Intercounty Truck & Van. They will shortly begin to ‘cascade’ what they have learned down to members of the front-line driving team, with particular focus on battery management and range optimisation.

And while the vehicles will be recharged overnight, the Dealer’s James Holmes is also using Hermes’ ParcelShop routing data to plot additional points at which they can be replenished – using an 80kW DC fast-charging cable, the eSprinter’s four parallel batteries can be restored from 10% to 80% of maximum capacity in just 30 minutes.

Mr Landy added: “I like the fact that Mercedes-Benz Vans and Intercounty Truck & Van have come to us with a forward-thinking proposition that is entirely realistic about what this transition is going to entail. It’s not going to be easy, but we’re confident that we have the right partner to help us achieve our sustainability goal.”


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